Stakeholder

Engagement

Who We Are

Unlocking Capital for Water Security and Growth

At uMngeni Water Services, stakeholder engagement is not a task- it’s a philosophy that anchors our operations. We understand that effective water and sanitation services rely on robust, inclusive, and ongoing collaboration with all our stakeholders: from local municipalities to international development partners, from regulators to the communities we serve.

Our Stakeholder Engagement Strategy is designed in alignment with King IV™ principles of ethical and effective leadership. It is a proactive roadmap for cultivating transparent communication, mutual respect, and shared value. At its heart, it reflects UWS’s commitment to improving the quality of life, driving regional development, and contributing to national goals through water security and innovation.

Key Focus Areas

Our Strategic Approach

Collaborative Innovation

We partner with Water Services Authorities (WSAs), private entities, and academic institutions to co-create practical, replicable solutions for service delivery and infrastructure challenges.

Development-Led Growth

Our projects are designed to improve livelihoods, stimulate local economies, and empower communities- especially through the upskilling of youth and the inclusion of small businesses.

Results-Oriented Operations

Through rigorous project planning, monitoring, and data-driven decision-making, our operations are designed to yield measurable social, environmental, and economic outcomes.

Commercialisation with Purpose

As a subsidiary of uMngeni-uThukela Water, UWS operates with commercial agility while upholding a public service ethos. We actively pursue innovative funding mechanisms, PPPs, and reuse solutions that create value while protecting vital water resources.

Our Approach

Inclusive Participation: We invite dialogue with all affected parties, ensuring every voice is heard- particularly those in underserved communities.
Strategic Mapping: Stakeholders are identified and prioritised through rigorous mapping and influence/interest analysis, helping us tailor engagement platforms effectively.
Customised Platforms: From boardroom meetings and digital updates to community imbizos and high-impact campaigns, we engage stakeholders through the channels they trust.

Who We Engage

Local and District Municipalities
Provincial and National Government Departments
Regulatory Authorities
International Agencies and Development Banks
TVET Colleges, SETAs, and Research Institutions
Local Communities and Civil Society
Private Sector and Industry Bodies

Through this integrated, measurable, and adaptable engagement model, UWS is actively building a resilient and inclusive water sector. Together, we are shaping a water-secure KwaZulu-Natal and South Africa.

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